SHIPPING INFORMATION

For our “buy now” items, you will receive an email confirmation when we receive your order, followed by a second email once your order has been dispatched. 

Orders placed before 3pm Monday to Friday are typically dispatched the next working day.

For made-to-order items, production takes between 2-3 weeks at our atelier in London. Once your order is ready, you will receive an email confirming that it is ready for dispatch. If we have any questions regarding your order, we will contact you before production begins.

Weekends and Bank Holidays are not counted as working days for dispatch or delivery days.

INTERNATIONAL DELIVERIES

International delivery can take up to 7 working days.

Your order may be subject to import duties and taxes. We have no control over these charges and cannot predict their amount. Any such charges are the responsibility of the customer.

Where available, we recommend selecting a tracked delivery service so that you can follow the progress of your order.

RETURNS & EXCHANGE

If you wish to return an item, please email us at info@isabelmanns.com within 14 days of receiving your order. We will provide you with the appropiate return address and instructions. Please do not send returns to a previously used address without contacting us first.

Once you have contacted us, please return the item within 14 days. We are unable to accept returns outside these timeframes.

Clothing items, including our standard made-to-order styles, may be returned or exchanged unless a hem length adjustment or other alterations have been requested.

Bespoke or customised items made to your specifications cannot be returned or exchanged. This includes ties and bow ties.

Sale items cannot be returned but may be exchanged.

If an item is faulty or there is a problem with your order, please contact us and we will be happy to assess the item and advise on the most appropiate solution. 

Items must be returned unworn, unused and in their original condition, with all labels and hangtags attached where applicable. Please take care when trying on garments or accessories, as items showing signs of wear, including stains, deodorant, make-up or perfume, may be subject to a deduction from the refund to reflect any reduction in value.

Customers are responsible for the cost of returned postage. We recommend using a tracked service.

Once we receive your returned item, we will process your refund within 14 days. 

IMPORT & DUTIES

If you order Products from our site that are to be delivered outside the UK, they may be subject to import duties, taxes and customs or handling fees in the destination country.

These charges are not included in the price of your order or delivry and are the responsibility of the customer. We have no control over these charges and cannot predict their amount.

We recommend checking with your local customs authority for further information before placing your order.

Please also ensure that any Products ordered comply with the applicable laws and regulations of the destination country. We cannot accept responsibility for any failure to comply with such requirements.

ALTERATIONS

If, after wearing an item, you would like an alteration, such as shortening a dress, we are happy to provide this service for an additional cost.

If an item develops minor damage through normal wear within one month of purchase, we are happy to assess it and, where possible, carry out the necessary work at no charge. After this period, this service may incur an additional cost.

For alterations or any other assistance, please contact info@isabelmanns.com.

OTHER SHIPMENT INFORMATION 

If you believe your order has been delayed or lost in transit, please contact us and we will investigate this with the courier.

In some circumstances, we may need to allow the courier time to complete an investigation before we can confirm the appropriate next steps.