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SHIPPING INFORMATION

For our “buy now” items you will receive an email confirmation that your order has been received and another email when your order has been shipped. We do our best to ship items within 48 hours.

If your item is made to order it will take between 1 and 3 weeks to make in our wonderful atelier in London. Once your order has been made you will receive an email confirming that it is ready to be dispatched.

Weekends and Bank Holidays are not included as delivery days.

 

UNITED KINGDOM

DHL Next Day Delivery (Clothing)   — £12-20

First Class Royal Mail (Clothing) — £8.50

Accessories - First Class Royal Mail  — £5

Accessories - Next Day Special Delivery — £8.50

 

EUROPE & USA

DHL Express Delivery (approx 2-3 working days) —  £50

UPS Standard Delivery (approx 7 working days) —  £30

Accessories - Standard Delivery (approx 7 working days) — £12-£25

 

REST OF WORLD

DHL Express Delivery (approx 2-3 working days) —  £60

UPS Standard Delivery (approx 7 working days) —  £45

Accessories - Standard Delivery (approx 7 working days) — £12-£25

  

 

INTERNATIONAL DELIVERY

Your order may be subject to import duties and taxes. We do not have any control over these charges and we cannot predict the amount. Please note that you will be responsible for paying any import duties and taxes.

 

RETURNS & EXCHANGE

Please note that all clothing items can be returned or exchanged UNLESS you have asked for a hem length adjustment or any alterations. If you have ordered a "custom" item then we cannot accept any returns and/or exchanges as it has been made especially for you.

If you wish to return an item then please email sales@isabelmanns.com

You will then have 14 days to return the item, via recorded delivery only, in the condition and packaging that you received it in. The garment, scarf or headband must not have been worn and all labels and hangtags must still be attached to them, otherwise we will not accept the return. Once we receive your returned item we will refund you within 14 days. If we receive your returned item after the 14 day period then we will not accept the return.

In the unlikely circumstance that you receive an item that is faulty then we are terribly sorry and ask you to please contact sales@isabelmanns.com

We do not accept any returns or exchanges for the masks due to hygiene reasons.

Return Address:

Isabel Manns LTD

12 Campden House Court

42 Gloucester Walk

London

W8 4HU

United Kingdom

 

ALTERATIONS

If you have worn an item and you require an alteration such as you would like the dress shortened, then we are happy to provide this service at an additional cost.

If you have worn an item and it has been damaged by small wear and tear then we will fix your item for no charge if it is within 1 month from when you purchased it, however if it is after this date then it will be an extra cost. Please contact sales@isabelmanns.com for any assistance you may need.

   

IMPORT & DUTIES

If you order Products from our site that are to be delivered outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.

Please note that we have no control over these import duty and tax charges and cannot predict their amount. It will be your responsibility for paying these charges.

Before placing your order, please contact your local customs office for further information.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

 

 

Made To Order
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We are pleased to offer a “made to order” service so that your item will be made especially for you. If your size is labelled as “made to order” this means that your item is not in stock but can be made in 1-3 weeks for you. Please note that you CAN return or exchange the item as long as no custom adjustments or hem lengths have been made.
Confirm Made to Order
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Hem Adjustments

If you would like to have a hem adjustment then please follow the instructions below. Alternatively please contact us directly and we can assist.

Please note that there will be an extra cost of £45 for this service and no returns/exchanges can be made once an item has been adjusted.

Choose the Style

Please write your measurement in cm from the shoulder, straight down over bust to where you would like the hem to end.

Please consider your shoe choice

Please write your measurement in cm from your waist along your outer leg seam to where you would like the hem to end.

Please consider your shoe choice

Submit