SHIPPING & RETURNS
For our “buy now” items (clothing and scarfs) you will receive an email confirmation that your order has been received and another email when your order has been shipped, which is usually within 48 hours.
The MASKS are being shipped as quickly as possible and you will also receive an email confirmation when your order has been shipped.
If your item is made to order it will take between 1 and 3 weeks to make in our wonderful atelier in London. Once your order has been made you will receive an email confirming it is ready to be dispatched.
Weekends and Bank Holidays are not included as delivery days.
(Please note that due to COVID-19 orders may take longer to ship than usual)
Next Day Special Delivery (Clothing) ——— £12
First Class Royal Mail (Clothing) ——— £8.50
Scarf/Mask/Headband - First Class Royal Mail ——— £5
Scarf/Mask/Headband - Royal Mail Next Day Special Delivery ——— £8.50
Clothing Express Delivery (1-3 working days) ——— £26
Clothing Standard Delivery (approx 7 working days) ——— £16
Scarf/Mask/Headband - Standard Delivery ——— £8
REST OF WORLD
Clothing Standard Delivery (approx 7 working days) ——— £17.50
Clothing Standard Delivery to USA (approx 7 working days) ——— £16
Scarf/Mask/Headband - Standard Delivery ——— £10
Due to international restrictions on some products for certain countries, your order may be subject to import duties and taxes. We do not have any control over these charges and we cannot predict the amount. Please note that you will be responsible for paying any import duties and taxes.
RETURNS & EXCHANGE
Please note that all items that can be returned or exchanged UNLESS you have asked for a hem length adjustment. If you wish to return an item then please email firstname.lastname@example.org
You will then have 14 days to return the item, via recorded delivery only, in the condition and packaging that you received it in. The garment must not have been worn and all labels and hangtags must still be attached to the garment, otherwise we will not accept the return. Once we receive your returned item we will refund you within 14 days. If we receive your returned item after the 14 day period then we will not accept the return.
For items bought for Valentines Day (1st Feb - 15th Feb) we are offering free returns for all Valentines Day Orders. Email us at email@example.com if you wish to return an item to us. You will have 14 days to return or exchange.
In the unlikely circumstance that you receive a made to order item that is faulty then we are terribly sorry and ask you to please contact firstname.lastname@example.org
We do not accept any returns or exchanges for the masks due to hygiene reasons.
IMPORT & DUTIES
If you order Products from our site that are to be delivered outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.
Please note that we have no control over these import duty and tax charges and cannot predict their amount. It will be your responsibility for paying these charges.
Before placing your order, please contact your local customs office for further information.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.