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Isabel Manns Ltd respects the privacy rights of its online customers and subscribers, and recognises the importance of protecting the information collected about them. Our Privacy Policy explains how we use and handle your personal information relating to our website and services, as well as your rights in relation to it.

This policy applies to our website located at www.isabelmanns.com and related websites, social media accounts, and our instashop and the services you can access through them.

 

Information that we collect about you

We receive personal information about you, which you provide via our website and correspondence, such as your name, address and email address. We also collect information from your use of our website, such as communication data, device and site activity data, as well as traffic data that we collect from other sources (e.g. account setup details).  We only obtain personal information that we need and is relevant for the purpose that we intend to use. We gather personal data to process and complete orders that a customer places, as well as for marketing purposes and statistical purposes. 

We will only provide customer information to third parties who are part of the team that processes your order, such as our delivery companies, banks and credit card service providers. We have not given them permission to use it for any other purposes, unless you give them your consent. 

 

Marketing Communications

We will only send marketing communications if you have given permission, or have subscribed to our newsletter. Communications in the form of newsletters, marketing material, information about promotions, offers, new products or events will be sent via email once you provide consent. If you do not want to receive email communications from us, you can unsubscribe using the link found in the marketing emails that you receive, or by sending us an email to info@isabelmanns.com.

 

Third-Party Links

Certain content, products and services available via our website may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or its accuracy and we will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damage related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please carefully review the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

Your Rights

You have a number of rights relating to the use of your personal information on isabelmanns.com.

You have the right to be informed about how your personal information is being used by the website, to object to the processing of your personal information, to access your personal information that we have and to request for us to delete your data and/or stop marketing messages.

 

Security

Please note, we will never contact you via email to ask you to confirm or to send any personal details without first asking permission from you to confirm your identity. Please never send any delicate information such as passwords or credit card information to us via email.

 

If you have any queries about your rights then please email info@isabelmanns.com

Made To Order
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We are pleased to offer a “made to order” service so that your item will be made especially for you. If your size is labelled as “made to order” this means that your item is not in stock but can be made in 1-3 weeks for you. Please note that you CAN return or exchange the item as long as no custom adjustments or hem lengths have been made.
Confirm Made to Order
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Hem Adjustments

If you would like to have a hem adjustment then please follow the instructions below. Alternatively pleasecontact usdirectly and we can assist.

Please note that there will be an extra cost of £45 for this service and no returns/exchanges can be made once an item has been adjusted.

Choose the Style

Please write your measurement in cm from the shoulder, straight down over bust to where you would like the hem to end.

Please consider your shoe choice

Please write your measurement in cm from your waist along your outer leg seam to where you would like the hem to end.

Please consider your shoe choice

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